Sales force is touted as the number one CRM software of 2017.It is a cloud based software that can help companies by providing an interface for task management and case management. The highlight of this software is that it does not require any software developers as it is extremely customer friendly. In fact it is so versatile that all the processes can be handled using a single mobile app.
Sales force consultants are of prime importance in an organization as they are responsible for the generation of revenue and bringing value to clients. They develop appropriate solutions based on the needs of a client and are also well versed in analysing the impact of changes on the running of a business. A good sales force consultant is capable of using the multiple tools available on the sales force suite to solve critical business problems and prevent these problems from getting escalated.
Functions of a Salesforce consultant
A salesforce consultant should be able to maintain good relationships with the Salesforce integration partners. He should create and manage plans for the project .He should schedule client calls and status meetings. He should be able to gather requirements and should possess skills to work in a team along with project managers and members of the technical staff. Finally he should configure the product and submit the finished product or solution to the client. A salesforce consultant will take part in sessions with multiple customers to know about their business requirements and perform business process analysis.
Salesforce certification is usually the first step towards becoming a successful salesforce consultant. Even more important is the ability to provide quick solutions to a variety of problems. One should be competent enough to develop different solutions and to understand how changes in any step can affect a business for better or worse. A salesforce consultant should have a sound knowledge of salesforce processes and the distribution of data. Accordingly a salesforce consultant should be also adept at application of tools to solve problems related to any business.
Large companies will have multiple levels of salesforce consultants and each of them will be billed differently .But in the case of smaller firms, a salesforce consultant is expected to do most of the configuration work ,light data migration and also provide end user training. Often salesforce consultants associated with large firms are expected to travel frequently which can take a toll on their health and is also difficult for people with family responsibilities.